Support

For account access, synchronization, privacy, or production-workspace assistance, contact the FiLiCy team.

Email support

Please include the email address associated with your FiLiCy account and a short description of the problem. Never send your password.

Common questions

My account is waiting for approval

After confirming your email address, an organization Owner or Admin must approve your account and assign your access role.

I cannot see a project

Ask an Owner or Admin to confirm that your account is approved and assigned to the correct project. Then sign out and sign in again.

My changes are not synchronizing

Confirm that the Projects screen shows “Synced” and that your role is Contributor, Admin, or Owner. Viewers cannot change production information.

I received an edit-conflict warning

Another team member saved a newer version first. Refresh the project, review their update, and reapply your change if it is still needed.

I need to delete my account

Use Account & Privacy inside FiLiCy or follow the instructions on our account-deletion page.

Security reports

If you believe account or production information has been accessed without authorization, email us promptly with the subject “FiLiCy Security Report.” Do not include passwords, access tokens, or confidential production content in the first message.